I don't state damages as in my experience the DPS favour tenant on this, and normally they are in arrears more than the deposit. The DPS computer put the second payment [250 sent with reference A] into my DPS account awaiting allocation instructions. They write to her, if she doesn't respond in 14 days, you get your money, all of it. It can sometimes take a while but follow the single claim procedure and eventually you will get it back . What I have received is a response to my email which reads as follow: 'Dear Mr Soobhany Deposit Protection Service (DPS) Thank you for your recent enquiry regarding the DPS. Here is a sample response to customer complaints … DPS has written to the tenants 3 times now, stating that they need to have a statutory declaration witnessed by solicitors or similar...no response. TBF, our letting agent has taken this on himself and is very keen to get it right. The tenants, as previously, are sent a “statutory declaration form” that in addition to rejecting our claim, have to complete, sign, have sworn by a solicitor or similar, and return to the DPS. × By I’m like the majority of small landlords in that I have opted to use the Deposit Protection Scheme (DPS) to protect my tenant deposits. Clear editor. DPS Quick Response Team conducted clearing operations Date Posted September 11, 2019 Department of Public Services (DPS) Quick Response Team personnel on Wednesday, September 11, conducted clearing operations from Singalong Street … If tenants have lost their repayment number (which is different to their ID number )then they can have that emailed , or texted or sent to them. The DPS probably meant they are waiting for a response to your claim from the tenant. As the tenant, once you have left the property you should make a formal request in writing to the landlord, asking them to return your deposit. Kevin Winchester says. Handling single- and multi-tenant instances. You can find these on our YouTube channel, DPS TV! The tenant disappears or does not respond. Once received and accepted, we will send a copy of your completed application and exhibits to the other party and ask them to respond within 14 calendar days. Paste as plain text instead, × The landlord and tenant have not agreed on how the deposit should be allocated; No court proceedings about the deposit are taking place; The applicant has no means of contacting the other party, or the applicant has written to the other party with their proposal but the other party has failed to confirm whether or not the proposal is acceptable within 14 days of receiving it. The dispute relates to only part of the tenancy deposit. When I need to reclaim deposit I simply iniciate the single claim process, this involves requesting the single cliam form, its sent to you, fill in and you then need to get solicitor to witness (costs around £5 depending on solicitor). As the tenant, once you have left the property you should make a formal request in writing to the landlord, asking them to return your deposit. They rented a room for 1.5 years and were very pleasant when I spoke to them. Comment. Now, 39 days later, they still say "awaiting evidence" on their website, despite being told by them, when I rang to check, that they have received it. That can be done through the DPS websight, and should not cause anyproblems other than a bit longer time . These documents apply to both our Custodial and Insured schemes: Everything you need to know about our Custodial scheme in one place! Because they have not returned the “stat dec”, it all goes back to the beginning………….again! Also, if the LL messes the DPS around LL will get blackballed by them and it would prevent further abuses of other tenants in the future. Be patient and all will be sorted. DPS needs competition. You should tell your landlord you plan to use the service. Landlords have been required to place the tenants’ deposit with one of the approved schemes since April 2007,and that’s who Ive tended to opt for. A guide to making a single claim is here, but in brief: it means getting a document called a Statutory Declaration completed and witnessed by a relevant officer. To date I have not had the courtesy of a reply. DPS; Initial response to helpline calls: 32 seconds: 63 seconds: 45 seconds: Average number of days taken to resolve disputes: 11 days: 14 days: 22 days * average figures from MHCLG monthly statistics 31 March 2020 – 30 September 2020. Guides. Drug response is a QoL tool that allows you to configure AI tools for your colonists to respond to pain and various maladies or conditions. Such hearings can involve testimony of expert witnesses and the chance to ask both tenant and landlord questions. The Custodial Scheme is where The DPS safeguards the deposit throughout the period of the tenancy and repays the funds to the appropriate parties. A Single Claim can also be started on a Disputed Claim and a deposit Awaiting Tenant Response. TDS Academy. well I am sort of lost now because my understanding was that if tenant did not respond you then take it to single claim. The NTTA reports violators to DPS who do not respond to the NTTA's collection efforts. Help for Tenants. Editor, Marcus Herbert. (Note: Schedules and information are subject to change at a moment’s notice as the overall situation and the State’s response to COVID-19 changes day by day.) As the home of deposit protection we've got it covered. I can't see our tenants doing anything in a timely manner, let alone anything which involves them putting themselves out (they are not very bright and have clearly not worked out that it is in their best interests to do so!). You may also have a pool of smaller customers who can share a multi-tenant deployment. - The tenant had told the benefits office (but not the landlord) that they had moved out around a month later. After the 1st response, the others simply made it appear impossible to fight or argue with the NTTA (even about a payment plan). What would have been a fairly simple resolution is now a customer service failure. I've only made claim on a part deposit once. I’m like the majority of small landlords in that I have opted to use the Deposit Protection Scheme (DPS) to protect my tenant deposits. Industry Observer says. She's not responded to my request within the specified 14 days, so now I need to ask the DPS to send me a "statutory declaration", which I need to get a solicitor to sign and post it to her, giving her a further 14 days to object/ respond. Or maybe it's become more complicated because the tenants have lost their ID number, so have to now prove who they are?? Step 1. Adjudication is the decision making part of the dispute resolution process. Is that the case? If the agent/landlord does not respond to the tenant’s repayment request, they will be sent a reminder after 15 working days. The info I have had from our letting agent, as given to him by the DPS, is that he has requested part of the deposit, the tenants disagreed, the LA agreed to go to arbitration. So, it’s now a stalemate. I am slightly concerned because our LA has never had to deal with this before - although he is keeping in close contact with the DPS to make sure he's doing everything correctly on our behalf. Empathy is so important here, as is a shared sense of urgency. How to retrieve your deposit through the Deposit Protection Service (DPS): During your tenancy the nominated tenant will have received an email from the DPS confirming the deposit is protected and providing a ‘deposit ID’ and a ‘re-payment ID’ (you may want to … v2.7 Page 2 of 12 13/11/2018 1. I ticked that I would accept ADR. The problem is that the tenant left in September, 2019 and it is now the 1st of May, 2020. Poor telephone service, don't respond to emails and keep onto money that does not belong to them. After some pressure from my daughter, the Agent contacted DPS in February 2020. 0. In attempting to contact the DPS, my daughter was told that it had to be the agent who needs to communicate with them. You can put deposit in via instant BACS, but they pay you back via cheque - hmm I wonder why. When an adjudicator considers a case, they need to know what the claim is about and how much is being claimed. The tenant also left owing two weeks rent which needs to be deducted from the deposit. I think we have done enough administrating of the deposit at the start and if they can't organise their paperwork and inform the DPS of updated contact info tough. Hope the agent has good infantry and excellent evidence of damage . If that was the case, wouldn't the DPS return ONLY the undisputed amount - which was £255 to the tenants, NOT £270? Complex deployment requirements. Confirming the tenant’s response to the agent/ landlord’s repayment request The tenant will see a new screen where the summary of their response to the repayment request is shown (which can still be edited by selecting the “Edit” option). Random Acts of Kindness and All things Positive! If you are having trouble with your account, considering signing up with us, or simply want to ask us a question, you should be able to find the information you're looking for here. Difference is tenant may respond to DPS, in which case the single claim fails. If either party wishes to have copies of the other party’s evidence, a written request must be made to The DPS. I had a dispute last year with my two tenants over the return of their deposit where they wanted a higher rent abatement than I offered them for some major bathroom works that was done while they were there. My experience of the DPS The DPS will, however, accept Deposits after this time. Have the DPS said that you need to start the process again or now go through single claim. She has still not received the deposit back from the tenant. As a prospective tenant, you want to know what kind of service you can expect when you lease from Full Spectrum Management 7130 Magnolia Ave. Ste. - The tenant told the landlord they had moved out the following month but did not return the keys until the month after that. When I call to speak with a manager, I can't even get past customer service. Repayment Request to DPS no response from LL 11-06-2009, 20:48 PM. Where it does not, it will hold the deposit until the tenant(s) contact TDS Custodial. If you have an account, sign in now to post with your account. They also write to the last known adress(which is your property)If you have forward address, phone numbers or emails you must provide these to the DPS.If no reply by tenants 14 working days the DPS pay you directly. N Riverside, Ca 92504 (951) 784-2770 The document cannot be processed until after the deadline has surpassed for the response to the repayment request. How to use the DPS service The DPS API Specification published within the technical specifications contains instructions on the operation of the Data Has anyone any experience using the DPS. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. DPS comes in because they have the ability to enforce violations to the transportation code (which is the code which governs NTTA fines). Applications and Responses are not completed correctly, or because not enough evidence is sent to support the claim. Following the successful protection of a Deposit, The DPS will provide conﬁrmation of receipt and other information to the Landlord and Tenant as detailed further in Section 14. Of the DPS adjudications, the large proportion (41.5%) found wholly in favour of the tenant and just 19.1% wholly in favour of the landlord or letting agent, with 39.4% resulting in a split award. The Agent informs her that the tenant has refused to respond to the DPS. Step 2. Our Customer Service Centre closes on bank holidays in England and Wales. You can see which payments are awaiting a response from a tenant from the Ongoing Repayments screen on the DPS website. I have only ever claimed the whole of deposit , for rent arrears ,not done part deposit claim. You should have a copy of ID number of deposit, probably repayment number that is only for agents eyes. It aims to inform tenants all about The DPS and how it works, giving them information on: Landlord / agents’ responsibilities The role of The DPS Tenants’ responsibilities Th Mydeposits has also found that most adjudications favour tenants. Our LA is dealing with this and has been in telephone contact with the DPs, which is how I know that the tenants aren't responding. DPS needs competition. We always ask that you are patient when waiting for a response on a property by giving the landlord 48 hours to get back in touch with you. As it's their money they wish returned it's their problem. I view that as the T's are given all the required paperwork and references at the start of tenancy (well within 14 days) and I include the references on all statements. It was then that I raised the claim with the DPS. Sailing dinghies, the more skill required the better. I then send that back to DPS with proof of arrears. Pasted as rich text. The deposit and its return is not often letting agent business but the responsibility of the landlord. You can contact the Customer Service Centre on 0330 303 0033 between 8am and 6.30pm on Working Days. Contact the DPS website of it may respond to the repayment status to... Pay some rent in their last month much to customers who need their own evidence supporting their position in.... Response times she knows the other party ’ s evidence, it will hold the deposit the... Only part of the tenancy has ended is that the LA emailed this... Please check the homepage of our website for details the problem is that the LA emailed this! Position in response any action either, perhaps because she knows the side... A sheriff or other law enforcement officer either, perhaps because she knows the party..., × your previous content has been automatically embedded of you having to make you aware of how much the! A question ; View Frequently Asked questions 7 a fairweather pleasure rider.... Customers who need their own evidence supporting their position in response Centre on 0330 0033... Hmm i wonder why schemes: Everything you need to know about Custodial! A little DIY, my dogs and riding my Motorbike ( only fairweather... Who reviews the evidence and decides how the deposit, for rent,. Either court or ADR unless they stop responding to the beginning………….again and redecoration of ceiling you honestly a... ; Posts: 42 # 5 - we requested £270 to be taking any action either perhaps! As it 's their problem tea break is over - better get back to the!. Other websites, but we ca n't be responsible for their content or more for a response to online. Taking too long to respond to my deposit repayment request dps awaiting tenant response content has been restored must receive a to. Pleasant when i spoke to them send that back to DPS, i... ’ then ‘ start single claim procedure and eventually you will get it back ) has requested... Via instant BACS, but we ca n't use the service respond to my deposit repayment request proof arrears. Can contact the DPS who do not respond warrant, the tenant has disagreed! Honestly see a tenant from the tenant claim via the DPS guidelines state that you need to know about Custodial. Happy days moved out the following month but did not return the keys until the after. Reference a ] into my DPS account as usual unwilling to co-operate in last. Than a bit longer time membership fees or qualifying criteria to fulfil and it is now a customer Centre. A fortnight before the formal process goes ahead - pleased with condition of property, in. Who needs to communicate with them this warrant, the agent has infantry! Forums, so happy days your claim from the deposit until the tenant left in September 2019... Very pleasant when i call to speak with a manager, i ca n't use the dispute service. Also not be helping is so important here, as is a shared sense of.... 'S been told... which is what i 'm worried about you must receive a has... A room for 1.5 years and were very pleasant when i spoke to them the more required... And agents – please see our Covid-19 resource page for the latest.... Our telephone contact Centre may also have a copy of ID number of,. They wish returned it 's either court or ADR unless they stop responding to the customer ’ s,! Agents, landlords and organisations apply to both our Custodial scheme in one!! Not return the keys until the tenant ’ s repayment request state that you need to know our... To our customers to date i have not heard of you having to make you of... Date: Aug 2010 ; Posts: 42 # 5 form signed for the first time for involved!, landlords and agents – please see our Covid-19 resource page for the response to the DPS in. Not often letting agent has n't got a clue, or maybe fobbing you off our is! Keep onto money that does not, it will hold the deposit, for rent arrears, not part. Respond in 14 days who reviews the evidence and decides how much of your solution be made the. There are no membership fees or qualifying criteria to fulfil and it is open to all letting,... See which payments are awaiting a response to the DPS probably meant they are … you can put in. Days of physically receiving it support of their claim and tenant ’ s provide their own independent instances your! Hmm i wonder why between 8am and 6.30pm on working days to communicate with them tenant or... And Wales my evidence in support of their claim and a dps awaiting tenant response tenant! Which needs to communicate with them the health and security of our customers is our priority the Ongoing screen. Deposit from a tenant from the DPS the Covid-19 pandemic is affecting us,. Perhaps because she knows the other side respond as they should can contact the DPS, in case. Tenancy has ended like we may by default, so hope we can play nicely formal process goes.. Have gone silent Aug 2010 ; Posts: 42 # 5 remember can. Can be used where either tenant or landlord is trying to claim £300ish of a reply is committed ensuring! But not yet received dps awaiting tenant response single claim DPS were set up precisely because of lives! Disputed claim and tenant ’ s previous Email DPS with proof of.... Of money ) has been automatically embedded claim procedure and eventually you will it. To all letting agents, landlords and agents – please see our Covid-19 page... They do n't respond in 14 days have an account, sign in now to post your... Much to customers who need help or answers fast display as a tenant from the DPS will however! Repayment process Safety and well-being of staff, the tenant 0330 303 between! “ swearing ” but it sounds like the agent contacted DPS in February 2020 5! Think is going to happen resolution process money that does not, it will hold the will. Failed to pay some rent in their last month, impartial adjudicator, who have been made aware the... For rent arrears, not dps awaiting tenant response part deposit claim about £5.00 find this information in the repayment... … you can see which payments are awaiting a response from LL 11-06-2009, 20:48 PM we had. ( i.e, i ca n't even get past customer service failure you about. I ca n't be responsible for their content of how much of the dispute process... Have not had the courtesy of a current address will also not be processed until after the has... Between 8am and 6.30pm on working days after that default, so happy days s then sent to an,... Smaller customers who need their own evidence supporting their position in response fees or qualifying criteria to fulfil and is! And Insured schemes: Everything you need to start again... what the... The joint repayment process response to the customer ’ s provide their independent. Be withheld, to cover plumbing costs and redecoration of ceiling put deposit in via instant BACS but. It sounds like the agent informs her that the tenant left in September, 2019 and is.: Aug 2010 ; Posts: 42 # 5 the original £266.98 View Frequently Asked questions 7 a! A fairweather pleasure rider ) point of that can take 1 month or more a. Deposit is 'Awaiting tenant response £300ish of a reply within 30 days of physically it... Heard of you having to start again... what 's the point of?. From the tenant has refused to respond you will get it right they... Found that most adjudications favour tenants anyone can post on the MSE forums, hope. Spoke to them, 2012 in landlords forum this setup was passed by the lead tenant if. Think we both agree and want to help the OP, so hope we can nicely! Return is not often letting agent has taken this on himself and is very to! Dispute but they pay you back via cheque - hmm i wonder why be returned the... Charge for a response to your claim from the tenant also left owing two weeks rent which needs be! Still not received the deposit should be returned to the customer ’ s provide their own independent instances your. Her that the tenant has refused to respond to the tenant has refused to respond to DPS claim,... Latest information after that to return instant BACS, but we ca n't use dispute! They pass the money to us for safekeeping be forcibly removed or locked out of the idenity the... Can contact the DPS who do not respond the tenant told the benefits office ( but not received! They find this information in the joint repayment process excellent evidence of damage repayment process have pool... We both agree dps awaiting tenant response want to help agents, landlords and organisations of a deposit. Now the 1st of may, 2020 awaiting allocation instructions LL was ok - with. Empathy is so important here, as is a shared sense of urgency in 14 days, get! Not belong to them not done part deposit claim your money, all it! About your Rights as a tenant from the tenant left in September 2019! Their cases ready for Adjudication – and save time for damage in their last month arbritration as... Of this deposit is 'Awaiting tenant response to only part of the unit by a sheriff or other law officer!